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The CTC Support Project: Local Support, National Implications by Trang Le
When CTCNet was awarded a grant from State Street's Global Philanthropy Program in July of 2000, we intended to pilot a Floating Help Desk that would involve roughly 14 CTCNet affiliates in the Boston Metropolitan area.
During the project planning process, we realized that to create a replicable support model that would consistently address the volunteer and operational needs of CTCs, we would need to include services that reached far beyond the level of support offered by a simple help desk. The Technical Volunteer Matching Program was the first component of the project to be implemented in the summer of 2001, established for recruiting local, skilled technical volunteers to provide participating CTCs with direct and onsite technical support in response to a CTC's specific requests for service. Since then, the CTC Support Project has developed in size, capacity, and scope appropriately reflecting the technical needs identified by CTCs and currently also includes:
The CTC Support Project, a pilot program in the Metropolitan Boston area run by CTCNet from 2001 - 2003, has concluded its work. The project has served as the basis for the CTC Support Handbook, which can be found here. Trang Le and Marissa Martin are Project Coordinators at CTCNet. .
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